Terms

User Terms and Conditions

Mobile application terms and conditions of use: Round app (‘the App’)



1. These terms and conditions (together with the ‘Round App’ Mobile Application Privacy Policy (‘Privacy Policy’) at https://round.app/privacy/, our end-user licence agreements (the EULAs) as set out at https://www.apple.com/legal/internet-services/itunes/appstore/dev/stdeula/ (Apple devices) or https://play.google.com/intl/en_uk/about/play-terms.html (Android devices) and any additional terms of use incorporated by reference into the EULAs (collectively ‘Our Terms of Use’)) apply to your use of:



The Round mobile application software (app) hosted on the Apple iTunes App Store (Apple devices) or the Google Play store (Android devices) (the ‘App Site’), once you have downloaded a copy of the App onto your mobile telephone or handheld device (the ‘Device’) and any of the services accessible through the App (the ‘Services’).



2. User Requirements



In order to utilise the App and/or its Services, the following user requirements must be met:



a. The user must be over 13 in order to download and use the App.

b. If alcoholic or age-restricted products are purchased, the purchaser and any intended consumer must be over 18 and able to provide valid ID, on request.

c. The App requires a suitable payment method to process orders.

d. Admission and service at licensed premises are subject to licensing laws.



3. Responsibility



We accept no responsibility for any damage or data loss caused to your device as a result of downloading the App. In the case of ‘jail-broken’ phones – owing to the compromised security as a result of the ‘jail-breaking’, there is a higher risk of data breach.



4. Refusal of Service



It is at the manager’s sole discretion to refuse service to any individual or to make any other decision which is aimed at promoting or adhering to any applicable licensing
objectives, including promoting any internal or venue specific policies/procedures.



5. Availability



All products and offers are subject to availability. Alternative products or refunds may be offered, where appropriate, at the manager’s discretion.



6. Technical Issues



If you experience technical issues when using the App (for example, if the App screen freezes, payment is interrupted or you are charged twice for the same order), these may be resolved by speaking to a venue team member.



7.Refund Process



If it is necessary to refund your order, owing to product/offer availability or as a customer service goodwill gesture, it will usually be processed in the following way; please contact help@round.app with your order number and state your issue – we will get back to you within 48 hours. If the issue requires immediate attention, please speak to a member of staff within the venue.



8. Cancellation



If there has been an issue with your order, please contact help@round.app with your order number and state your issue – we will get back to you within 48 hours. If the issue requires immediate attention, please speak to a member of staff within the venue.